← All 785 jobsFile 15-1232
Computer User Support Specialists
Also filed here: IT support, Desktop support, Technical support, IT helpdesk, Tech support
Heavily edited
AI already performs a large share of the work in this job. The BLS expects 3.5% fewer of these jobs by 2035.
Programmers mostly use AI inside their coding tools, which consumer Copilot data does not see, so this file probably understates how much AI touches the job.
- Rank
- #105 of 785 jobs, by how much of the work AI does
- US jobs, 2025 to 2035
- -3.5% All jobs: +3.5%
- Median US pay
- $61,860 a year, 2025
- People doing it
- 750,600 in the US, with about 39,700 openings a year
The work, 17 activities
The job description, marked up.
Every activity in this job, the biggest first. Tap a line for the evidence.
- deleAI does this
- +AIAI helps
- stetStill yours
AI helps with this: Set up computer systems, networks, or other information systems12%
People asked AI for help with this in about 1 in 871 conversations, and it got them there 92% of the time.
AI helps with this: Coordinate with others to resolve problems11%
People asked AI for help with this in about 1 in 738 conversations, and it got them there 83% of the time.
AI does this: Read documents or materials to inform work processes10%
AI performed this in about 1 in 214 Copilot conversations and completed it 87% of the time.
AI does this: Advise others on the design or use of technologies10%
AI performed this in about 1 in 97 Copilot conversations and completed it 91% of the time.
AI helps with this: Test performance of computer or information systems8%
People asked AI for help with this in about 1 in 1,825 conversations, and it got them there 90% of the time.
AI does this: Resolve computer problems7%
AI performed this in about 1 in 587 Copilot conversations and completed it 90% of the time.
AI helps with this: Monitor operation of computer or information technologies6%
People asked AI for help with this in about 1 in 1,040 conversations, and it got them there 88% of the time.
AI helps with this: Maintain electronic, computer, or other technical equipment6%
People asked AI for help with this in about 1 in 1,196 conversations, and it got them there 94% of the time.
AI does this: Communicate with others about specifications or project details6%
AI performed this in about 1 in 117 Copilot conversations and completed it 78% of the time.
Still yours: Maintain operational records5%
Barely appears in AI conversations: fewer than 1 in 2,000.
AI does this: Evaluate the characteristics, usefulness, or performance of products or technologies4%
AI performed this in about 1 in 237 Copilot conversations and completed it 93% of the time.
AI does this: Train others to use equipment or products4%
AI performed this in about 1 in 494 Copilot conversations and completed it 94% of the time.
AI does this: Maintain current knowledge in area of expertise3%
AI performed this in about 1 in 40 Copilot conversations and completed it 91% of the time.
AI helps with this: Research technology designs or applications2%
People asked AI for help with this in about 1 in 149 conversations, and it got them there 89% of the time.
AI helps with this: Design computer or information systems or applications2%
People asked AI for help with this in about 1 in 938 conversations, and it got them there 85% of the time.
Still yours: Supervise personnel activities2%
Barely appears in AI conversations: fewer than 1 in 2,000.
Still yours: Perform recruiting or hiring activities2%
Barely appears in AI conversations: fewer than 1 in 2,000.
2025 to 2035
Ten years from now.
For every 100 of these jobs in 2025, the BLS projects 97 in 2035. Across all US jobs, about 104.
Even shrinking, it should still see about 39,700 openings a year as people retire or move on.
BLS on AIOffshoring and generative AI are expected to reduce the need for these workers. Source ↗
Nearby
Where your skills travel.
Jobs that share the most work with this one, where AI does less of it.
- Shares 49% of the workComputer Network Support Specialists27% AI does, against 45% here+1.2% by 2035 · $76,220 · Associate’s degree
- Shares 48% of the workComputer Network Architects36% AI does, against 45% here+7.7% by 2035 · $134,050 · Bachelor’s degree
- Shares 41% of the workInformation Security Analysts36% AI does, against 45% here+21% by 2035 · $129,180 · Bachelor’s degree
The wire
On the wire.
Nothing filed about this job yet. The latest from the Work front:
How to read this file.
deleAI does this. In US Bing Copilot conversations from January to September 2024, AI itself performed the activity, completed it and made a real difference often enough to count.
+AIAI helps. People brought the activity to AI as their own goal, and it usually got them there.
stetStill yours. It barely shows up in AI use, AI rarely finishes it, or in this job it needs hands.
Shares are weighted by how much each activity matters in the job, using O*NET. Microsoft’s own AI applicability score for this job is 0.33, higher than 95% of jobs.
Doing an activity is not doing a job. The researchers behind this data warn against reading it as job loss, and so do we. It is US data; the shape of the work travels.
Programmers mostly use AI inside their coding tools, which consumer Copilot data does not see, so this file probably understates how much AI touches the job.
Sources: Microsoft Research, Working with AI (2025) · O*NET OnLine, 15-1232 · BLS Employment Projections 2025 to 2035
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