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Hotel, Motel, and Resort Desk Clerks

Also filed here: Hotel receptionist, Front desk hotel

Lightly edited

AI performs some of this work. Most of it still needs a person. The BLS expects 1.8% more of these jobs by 2035, slower than the 3.5% average.

38%AI does16%AI helps46%Still yours
Rank
#158 of 785 jobs, by how much of the work AI does
US jobs, 2025 to 2035
+1.8% All jobs: +3.5%
Median US pay
$35,070 a year, 2025
People doing it
264,600 in the US, with about 35,500 openings a year

The work, 19 activities

The job description, marked up.

Every activity in this job, the biggest first. Tap a line for the evidence.

  • deleAI does this
  • +AIAI helps
  • stetStill yours
  1. Still yours: Maintain sales or financial records18%

    Barely appears in AI conversations: fewer than 1 in 2,000.

  2. AI does this: Provide general assistance to others, such as customers, patrons, or motorists14%

    AI performed this in about 1 in 9 Copilot conversations and completed it 83% of the time.

  3. Still yours: Notify others of emergencies or problems6%

    Barely appears in AI conversations: fewer than 1 in 2,000.

  4. Still yours: Distribute materials, supplies, or resources5%

    AI does this in desk jobs, but in this one it is mostly hands-on.

  5. AI does this: Evaluate the quality or accuracy of data5%

    AI performed this in about 1 in 683 Copilot conversations and completed it 82% of the time.

  6. AI does this: Provide information to guests, clients, or customers5%

    AI performed this in about 1 in 9 Copilot conversations and completed it 87% of the time.

  7. AI does this: Assist others to access additional services or resources5%

    AI performed this in about 1 in 31 Copilot conversations and completed it 88% of the time.

  8. AI helps with this: Determine values or prices of goods or services5%

    People asked AI for help with this in about 1 in 224 conversations, and it got them there 86% of the time. In this job the work is hands-on, so AI can only assist.

  9. AI helps with this: Execute financial transactions5%

    People asked AI for help with this in about 1 in 1,073 conversations, and it got them there 93% of the time.

  10. Still yours: Collect fares or payments5%

    Barely appears in AI conversations: fewer than 1 in 2,000.

  11. AI does this: Explain technical details of products or services5%

    AI performed this in about 1 in 43 Copilot conversations and completed it 91% of the time.

  12. AI helps with this: Operate communications equipment or systems4%

    People asked AI for help with this in about 1 in 1,650 conversations, and it got them there 86% of the time. In this job the work is hands-on, so AI can only assist.

  13. AI does this: Communicate with others about operational plans or activities4%

    AI performed this in about 1 in 354 Copilot conversations and completed it 90% of the time.

  14. Still yours: Clean tools, equipment, facilities, or work areas3%

    Barely appears in AI conversations: fewer than 1 in 2,000.

  15. Still yours: Supervise personnel activities2%

    Barely appears in AI conversations: fewer than 1 in 2,000.

  16. Still yours: Assign work to others2%

    Barely appears in AI conversations: fewer than 1 in 2,000.

  17. Still yours: Sort materials or products2%

    Barely appears in AI conversations: fewer than 1 in 2,000.

  18. AI helps with this: Prepare foods or beverages2%

    People asked AI for help with this in about 1 in 859 conversations, and it got them there 91% of the time.

  19. Still yours: Stock supplies or products2%

    Barely appears in AI conversations: fewer than 1 in 2,000.

2025 to 2035

Ten years from now.

For every 100 of these jobs in 2025, the BLS projects 102 in 2035. Across all US jobs, about 104.

US jobs by 2035+1.8%
shrinkingyellow tick: all jobs +3.5%growing

About 35,500 openings a year, from growth and from people who retire or move on.

The wire

On the wire.

Nothing filed about this job yet. The latest from the Work front:

More from the Work front →

How to read this file.

deleAI does this. In US Bing Copilot conversations from January to September 2024, AI itself performed the activity, completed it and made a real difference often enough to count.

+AIAI helps. People brought the activity to AI as their own goal, and it usually got them there.

stetStill yours. It barely shows up in AI use, AI rarely finishes it, or in this job it needs hands.

Shares are weighted by how much each activity matters in the job, using O*NET. Microsoft’s own AI applicability score for this job is 0.24, higher than 77% of jobs.

Doing an activity is not doing a job. The researchers behind this data warn against reading it as job loss, and so do we. It is US data; the shape of the work travels.

Sources: Microsoft Research, Working with AI (2025) · O*NET OnLine, 43-4081 · BLS Employment Projections 2025 to 2035

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