← All 785 jobsFile 13-1031
Claims Adjusters, Examiners, and Investigators
Also filed here: Claims adjuster, Claims executive, Claims processor
Lightly edited
AI performs some of this work. Most of it still needs a person. The BLS expects 5.5% fewer of these jobs by 2035.
- Rank
- #245 of 785 jobs, by how much of the work AI does
- US jobs, 2025 to 2035
- -5.5% All jobs: +3.5%
- Median US pay
- $78,000 a year, 2025
- People doing it
- 376,100 in the US, with about 20,900 openings a year
The work, 23 activities
The job description, marked up.
Every activity in this job, the biggest first. Tap a line for the evidence.
- deleAI does this
- +AIAI helps
- stetStill yours
AI helps with this: Investigate criminal or legal matters17%
People asked AI for help with this in about 1 in 1,075 conversations, and it got them there 83% of the time.
Still yours: Interview people to obtain information11%
People try AI for this, but it seldom finishes the work in full.
AI does this: Evaluate the quality or accuracy of data5%
AI performed this in about 1 in 683 Copilot conversations and completed it 82% of the time.
AI does this: Communicate with others about operational plans or activities5%
AI performed this in about 1 in 354 Copilot conversations and completed it 90% of the time.
Still yours: Analyze data to improve operations5%
Barely appears in AI conversations: fewer than 1 in 2,000.
Still yours: Prepare legal or regulatory documents5%
Barely appears in AI conversations: fewer than 1 in 2,000.
AI does this: Determine values or prices of goods or services5%
AI performed this in about 1 in 510 Copilot conversations and completed it 92% of the time.
Still yours: Negotiate contracts or agreements4%
Barely appears in AI conversations: fewer than 1 in 2,000.
AI helps with this: Execute financial transactions4%
People asked AI for help with this in about 1 in 1,073 conversations, and it got them there 93% of the time.
Still yours: Maintain operational records4%
Barely appears in AI conversations: fewer than 1 in 2,000.
AI does this: Implement procedures or processes4%
AI performed this in about 1 in 377 Copilot conversations and completed it 89% of the time.
AI does this: Advise others on financial matters4%
AI performed this in about 1 in 676 Copilot conversations and completed it 90% of the time.
Still yours: Evaluate condition of financial assets, property, or other resources4%
Barely appears in AI conversations: fewer than 1 in 2,000.
Still yours: Discuss legal matters with clients, disputants, or legal professionals or staff3%
Barely appears in AI conversations: fewer than 1 in 2,000.
AI helps with this: Design computer or information systems or applications3%
People asked AI for help with this in about 1 in 938 conversations, and it got them there 85% of the time.
AI does this: Respond to customer problems or inquiries3%
AI performed this in about 1 in 6 Copilot conversations and completed it 84% of the time.
Still yours: Prepare financial documents, reports, or budgets3%
Barely appears in AI conversations: fewer than 1 in 2,000.
AI does this: Provide information to guests, clients, or customers3%
AI performed this in about 1 in 9 Copilot conversations and completed it 87% of the time.
Still yours: Examine financial activities, operations, or systems2%
Barely appears in AI conversations: fewer than 1 in 2,000.
Still yours: Coordinate activities with clients, agencies, or organizations2%
Barely appears in AI conversations: fewer than 1 in 2,000.
Still yours: Supervise personnel activities2%
Barely appears in AI conversations: fewer than 1 in 2,000.
Still yours: Prepare reports of operational or procedural activities1%
Barely appears in AI conversations: fewer than 1 in 2,000.
AI does this: Gather information from physical or electronic sources1%
AI performed this in about 1 in 28 Copilot conversations and completed it 87% of the time.
2025 to 2035
Ten years from now.
For every 100 of these jobs in 2025, the BLS projects 95 in 2035. Across all US jobs, about 104.
Even shrinking, it should still see about 20,900 openings a year as people retire or move on.
BLS on AISoftware and AI make claims processing more efficient, cutting demand. Source ↗
Nearby
Where your skills travel.
Jobs that share the most work with this one, where AI does less of it.
- Shares 38% of the workPurchasing Managers21% AI does, against 29% here+4% by 2035 · $148,080 · Bachelor’s degree
- Shares 30% of the workDetectives and Criminal Investigators13% AI does, against 29% here+0.2% by 2035 · $93,790 · High school diploma
- Shares 25% of the workFuneral Home Managers23% AI does, against 29% here+4.1% by 2035 · $78,790 · Associate’s degree
The wire
On the wire.
Nothing filed about this job yet. The latest from the Work front:
How to read this file.
deleAI does this. In US Bing Copilot conversations from January to September 2024, AI itself performed the activity, completed it and made a real difference often enough to count.
+AIAI helps. People brought the activity to AI as their own goal, and it usually got them there.
stetStill yours. It barely shows up in AI use, AI rarely finishes it, or in this job it needs hands.
Shares are weighted by how much each activity matters in the job, using O*NET. Microsoft’s own AI applicability score for this job is 0.21, higher than 71% of jobs.
Doing an activity is not doing a job. The researchers behind this data warn against reading it as job loss, and so do we. It is US data; the shape of the work travels.
Sources: Microsoft Research, Working with AI (2025) · O*NET OnLine, 13-1031 · BLS Employment Projections 2025 to 2035
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