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Business Operations Specialists

Lightly edited

AI performs some of this work. Most of it still needs a person. The BLS expects 3.9% more of these jobs by 2035, faster than the 3.5% average.

32%AI does24%AI helps44%Still yours
Rank
Joint #212 of 785 jobs, by how much of the work AI does
US jobs, 2025 to 2035
+3.9% All jobs: +3.5%
Median US pay
$83,050 a year, 2025
People doing it
1.2 million in the US, with about 98,700 openings a year

The work, 50 activities

The job description, marked up.

Every activity in this job, the biggest first. Tap a line for the evidence.

  • deleAI does this
  • +AIAI helps
  • stetStill yours
  1. Still yours: Develop contingency or emergency response plans13%

    Barely appears in AI conversations: fewer than 1 in 2,000.

  2. AI does this: Develop marketing or promotional materials8%

    AI performed this in about 1 in 690 Copilot conversations and completed it 85% of the time.

  3. AI helps with this: Purchase goods or services7%

    People asked AI for help with this in about 1 in 214 conversations, and it got them there 91% of the time.

  4. AI helps with this: Execute financial transactions6%

    People asked AI for help with this in about 1 in 1,073 conversations, and it got them there 93% of the time.

  5. Still yours: Develop sustainable organizational or business policies or practices5%

    Barely appears in AI conversations: fewer than 1 in 2,000.

  6. AI helps with this: Analyze business or financial data4%

    People asked AI for help with this in about 1 in 719 conversations, and it got them there 72% of the time.

  7. Still yours: Investigate the environmental impact of industrial or development activities4%

    Barely appears in AI conversations: fewer than 1 in 2,000.

  8. AI does this: Promote products, services, or programs3%

    AI performed this in about 1 in 117 Copilot conversations and completed it 92% of the time.

  9. Still yours: Analyze business or financial risks3%

    Barely appears in AI conversations: fewer than 1 in 2,000.

  10. AI does this: Advise others on business or operational matters3%

    AI performed this in about 1 in 290 Copilot conversations and completed it 92% of the time.

  11. Still yours: Analyze data to improve operations3%

    Barely appears in AI conversations: fewer than 1 in 2,000.

  12. AI helps with this: Identify business or organizational opportunities3%

    People asked AI for help with this in about 1 in 1,883 conversations, and it got them there 90% of the time.

  13. Still yours: Prepare reports of operational or procedural activities3%

    Barely appears in AI conversations: fewer than 1 in 2,000.

  14. AI does this: Respond to customer problems or inquiries2%

    AI performed this in about 1 in 6 Copilot conversations and completed it 84% of the time.

  15. AI does this: Present research or technical information2%

    AI performed this in about 1 in 30 Copilot conversations and completed it 90% of the time.

  16. Still yours: Maintain operational records2%

    Barely appears in AI conversations: fewer than 1 in 2,000.

  17. AI does this: Maintain current knowledge in area of expertise2%

    AI performed this in about 1 in 40 Copilot conversations and completed it 91% of the time.

  18. Still yours: Collect fares or payments2%

    Barely appears in AI conversations: fewer than 1 in 2,000.

  19. Still yours: Monitor financial data or activities2%

    Barely appears in AI conversations: fewer than 1 in 2,000.

  20. AI does this: Evaluate the characteristics, usefulness, or performance of products or technologies2%

    AI performed this in about 1 in 237 Copilot conversations and completed it 93% of the time.

  21. AI helps with this: Investigate criminal or legal matters2%

    People asked AI for help with this in about 1 in 1,075 conversations, and it got them there 83% of the time.

  22. Still yours: Develop organizational policies, systems, or processes2%

    Barely appears in AI conversations: fewer than 1 in 2,000.

  23. AI does this: Determine values or prices of goods or services2%

    AI performed this in about 1 in 510 Copilot conversations and completed it 92% of the time.

  24. AI does this: Develop operational or technical procedures or standards2%

    AI performed this in about 1 in 1,089 Copilot conversations and completed it 92% of the time.

  25. Still yours: Prepare financial documents, reports, or budgets2%

    Barely appears in AI conversations: fewer than 1 in 2,000.

  26. AI does this: Obtain information about goods or services1%

    AI performed this in about 1 in 225 Copilot conversations and completed it 85% of the time.

  27. AI does this: Train others on operational or work procedures1%

    AI performed this in about 1 in 348 Copilot conversations and completed it 92% of the time.

  28. AI does this: Prepare informational or instructional materials1%

    AI performed this in about 1 in 51 Copilot conversations and completed it 92% of the time.

  29. AI helps with this: Create visual designs or displays1%

    People asked AI for help with this in about 1 in 78 conversations, and it got them there 40% of the time.

  30. Still yours: Monitor operations to ensure compliance with regulations or standards1%

    Barely appears in AI conversations: fewer than 1 in 2,000.

  31. AI does this: Assess characteristics or impacts of regulations or policies1%

    AI performed this in about 1 in 640 Copilot conversations and completed it 93% of the time.

  32. Still yours: Distribute materials, supplies, or resources1%

    AI does this in desk jobs, but in this one it is mostly hands-on.

  33. Still yours: Develop financial or business plans1%

    Barely appears in AI conversations: fewer than 1 in 2,000.

  34. Still yours: Prepare proposals or grant applications1%

    Barely appears in AI conversations: fewer than 1 in 2,000.

  35. AI helps with this: Gather data about operational or development activities1%

    People asked AI for help with this in about 1 in 251 conversations, and it got them there 88% of the time.

  36. Still yours: Direct organizational operations, activities, or procedures1%

    Barely appears in AI conversations: fewer than 1 in 2,000.

  37. Still yours: Develop business or marketing plans1%

    Barely appears in AI conversations: fewer than 1 in 2,000.

  38. Still yours: Inspect facilities or equipment1%

    Barely appears in AI conversations: fewer than 1 in 2,000.

  39. AI does this: Develop technical specifications for products or operations1%

    AI performed this in about 1 in 1,901 Copilot conversations and completed it 90% of the time.

  40. Still yours: Interview people to obtain information1%

    People try AI for this, but it seldom finishes the work in full.

  41. AI does this: Evaluate the quality or accuracy of data1%

    AI performed this in about 1 in 683 Copilot conversations and completed it 82% of the time.

  42. AI does this: Implement procedures or processes1%

    AI performed this in about 1 in 377 Copilot conversations and completed it 89% of the time.

  43. Still yours: Develop safety standards, policies, or procedures1%

    Barely appears in AI conversations: fewer than 1 in 2,000.

  44. Still yours: Design electrical or electronic systems or equipment1%

    Barely appears in AI conversations: fewer than 1 in 2,000.

  45. Still yours: Install commercial or production equipment1%

    Barely appears in AI conversations: fewer than 1 in 2,000.

  46. Still yours: Repair electrical or electronic equipment1%

    Barely appears in AI conversations: fewer than 1 in 2,000.

  47. AI helps with this: Maintain electronic, computer, or other technical equipment1%

    People asked AI for help with this in about 1 in 1,196 conversations, and it got them there 94% of the time.

  48. Still yours: Record information about legal matters1%

    Barely appears in AI conversations: fewer than 1 in 2,000.

  49. Still yours: Intervene in crisis situations or emergencies1%

    Barely appears in AI conversations: fewer than 1 in 2,000.

  50. Still yours: Supervise personnel activities1%

    Barely appears in AI conversations: fewer than 1 in 2,000.

2025 to 2035

Ten years from now.

For every 100 of these jobs in 2025, the BLS projects 104 in 2035. Across all US jobs, about 104.

US jobs by 2035+3.9%
shrinkingyellow tick: all jobs +3.5%growing

About 98,700 openings a year, from growth and from people who retire or move on.

Nearby

Where your skills travel.

Jobs that share the most work with this one, where AI does less of it.

The wire

On the wire.

Nothing filed about this job yet. The latest from the Work front:

More from the Work front →

How to read this file.

deleAI does this. In US Bing Copilot conversations from January to September 2024, AI itself performed the activity, completed it and made a real difference often enough to count.

+AIAI helps. People brought the activity to AI as their own goal, and it usually got them there.

stetStill yours. It barely shows up in AI use, AI rarely finishes it, or in this job it needs hands.

Shares are weighted by how much each activity matters in the job, using O*NET. Microsoft’s own AI applicability score for this job is 0.22, higher than 73% of jobs.

Doing an activity is not doing a job. The researchers behind this data warn against reading it as job loss, and so do we. It is US data; the shape of the work travels.

Sources: Microsoft Research, Working with AI (2025) · O*NET OnLine, 13-1199 · BLS Employment Projections 2025 to 2035

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