← All 785 jobsFile 43-3011
Bill and Account Collectors
Lightly edited
AI performs some of this work. Most of it still needs a person. The BLS expects 10.4% fewer of these jobs by 2035.
- Rank
- #205 of 785 jobs, by how much of the work AI does
- US jobs, 2025 to 2035
- -10.4% All jobs: +3.5%
- Median US pay
- $47,030 a year, 2025
- People doing it
- 160,200 in the US, with about 11,200 openings a year
The work, 12 activities
The job description, marked up.
Every activity in this job, the biggest first. Tap a line for the evidence.
- deleAI does this
- +AIAI helps
- stetStill yours
AI does this: Provide information to guests, clients, or customers21%
AI performed this in about 1 in 9 Copilot conversations and completed it 87% of the time.
Still yours: Negotiate contracts or agreements16%
Barely appears in AI conversations: fewer than 1 in 2,000.
Still yours: Maintain sales or financial records12%
Barely appears in AI conversations: fewer than 1 in 2,000.
Still yours: Collect fares or payments9%
Barely appears in AI conversations: fewer than 1 in 2,000.
Still yours: Monitor financial data or activities8%
Barely appears in AI conversations: fewer than 1 in 2,000.
AI does this: Respond to customer problems or inquiries7%
AI performed this in about 1 in 6 Copilot conversations and completed it 84% of the time.
Still yours: Collect data about consumer needs or opinions5%
Barely appears in AI conversations: fewer than 1 in 2,000.
Still yours: Interview people to obtain information5%
People try AI for this, but it seldom finishes the work in full.
Still yours: Sort materials or products4%
Barely appears in AI conversations: fewer than 1 in 2,000.
Still yours: Maintain health or medical records4%
Barely appears in AI conversations: fewer than 1 in 2,000.
AI helps with this: Perform administrative or clerical activities4%
People asked AI for help with this in about 1 in 171 conversations, and it got them there 89% of the time. In this job the work is hands-on, so AI can only assist.
AI does this: Communicate with others about operational plans or activities4%
AI performed this in about 1 in 354 Copilot conversations and completed it 90% of the time.
2025 to 2035
Ten years from now.
For every 100 of these jobs in 2025, the BLS projects 90 in 2035. Across all US jobs, about 104.
Even shrinking, it should still see about 11,200 openings a year as people retire or move on.
Nearby
Where your skills travel.
Jobs that share the most work with this one, where AI does less of it.
- Shares 34% of the workLodging Managers21% AI does, against 32% here+3.8% by 2035 · $69,250 · High school diploma
- Shares 31% of the workMedical Secretaries and Administrative Assistants17% AI does, against 32% here+4.8% by 2035 · $45,930 · High school diploma
- Shares 30% of the workDriver/Sales Workers9% AI does, against 32% here+7.9% by 2035 · $38,770 · High school diploma
The wire
On the wire.
Nothing filed about this job yet. The latest from the Work front:
How to read this file.
deleAI does this. In US Bing Copilot conversations from January to September 2024, AI itself performed the activity, completed it and made a real difference often enough to count.
+AIAI helps. People brought the activity to AI as their own goal, and it usually got them there.
stetStill yours. It barely shows up in AI use, AI rarely finishes it, or in this job it needs hands.
Shares are weighted by how much each activity matters in the job, using O*NET. Microsoft’s own AI applicability score for this job is 0.23, higher than 76% of jobs.
Doing an activity is not doing a job. The researchers behind this data warn against reading it as job loss, and so do we. It is US data; the shape of the work travels.
Sources: Microsoft Research, Working with AI (2025) · O*NET OnLine, 43-3011 · BLS Employment Projections 2025 to 2035
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